To place an order with us, choose one of the following options:
The BEST way to order is to call us at 800-331-2193 from 8:30 AM to 5:00 PM Eastern Time.

You may also email us. Please note that we may not be able to respond to your email as quickly as we would like. If at all possible, please call us rather than emailing.

You may also send your order by US mail to:
Coventry West
2101 Randall Rd.,
Lithonia, GA 30058
It is best to call first for shipping costs.

Shipping Information
Coventry West ships worldwide via UPS, FedEx, Truck, Air Freight, and Sea Freight. Most orders can be shipped same day if placed by 4:00 PM ET and if the items you order are in stock. Orders are shipped via ground freight unless another method is specified at time of order.

If your order is damaged when it arrives, please notify the freight carrier immediately. If items are missing from your order, please notify your salesperson within 10 days of receipt.

Methods of Payment
Coventry West accepts VISA, Master Card, American Express, Discover, Postal Money Orders, and Cashiers Checks. Coventry West does not offer COD shipment. Personal checks are accepted for pre-paid orders only, but orders will be held 10 working days to allow the check to clear.

Return Policy
All Returned Parts must have a Return Authorization Number (RA #) clearly marked on the outside of the box. Obtain this Return Authorization Number from your salesperson before returning any parts to us. You must include the Return Authorization Number with the returned part in order to receive proper credit for the returned merchandise.

Returned Parts may be subject to a 20% restocking fee. Please allow up to thirty (30) days from the date we receive your return to process your credit.

Unauthorized returns (i.e. returns not having an RA#) will be refused.

We will not accept any returns after thirty (30) days from date of purchase.

Please inspect your order upon receipt. Should your order arrive damaged or with parts broken or missing, first contact the shipping company and then contact your salesperson so that we can help correct the problem.

The following parts are Not Returnable:

Used Parts. All used part sales are final.
Electrical Parts.
Special Order Parts.
Any Parts which have been installed, marked, plugged-in, etc.
Workshop Manuals.

Core Returns
Cores for rebuilt parts must be returned in original boxes. All cores must be complete, drained, fully assembled, and without damage to receive full core credit. Adjustments will be made for cores that are incomplete, incorrect, damaged, or in non-repairable condition. Orders which include a core charge will have an RA # included in the enclosed paperwork.

Please allow up to thirty (30) days from the date we receive your core to process your credit.

Warranties
All parts sold by Coventry West are warranted against defects in material and workmanship either by the original manufacturer or by Coventry West, Inc. for the specified term. This warranty does not cover installation or consequential labor, failure resulting from improper installation, failure of a related component, or failure resulting from abuse or commercial or racing usage. The liability of Coventry West, Inc. is limited to the cost of the original component.

We reserve the right to replace or repair defective merchandise, or refund the purchase price, at our discretion

The words "Jaguar" and "Land Rover" and the use of OE part numbers are for descriptive and reference purposes only. Coventry West, Inc. is not affiliated with the manufacturers, importers, or distributors of Jaguar or Land Rover automobiles. New parts sold by Coventry West, Inc. may be of OE, OEM, or aftermarket manufacture. Prices subject to change without notice.